Frequently Asked Questions
Answers to all your questions about crixo
Account opening, deposits and withdrawals, bonuses, games, and security — whatever questions you have, you will find all the answers on this page in plain English.
Welcome to crixo. This FAQ page is designed for players in Bangladesh to give clear guidance on everything from account registration and depositing via bKash or Nagad, to understanding bonus terms and the rules for cricket betting or playing slots. Every question has been selected based on what real players commonly ask. If you cannot find the answer you need, our 24/7 live chat support is always ready.
Account and Registration
Opening an account at crixo is straightforward. You will need an active mobile number or email address, a strong password, and your name and date of birth. The registration process usually takes just a few minutes. Make sure you provide accurate information, as it will be needed for verification later.
No. Under crixo's policy, each player may hold only one account. Attempting to open multiple accounts may result in all accounts being closed and bonuses being cancelled. If you have an issue, please contact our support team.
crixo is for players aged 21 and above only. Your age will be verified when you create an account. Minors are not permitted to use this platform, and any account found to have provided false age information will be closed.
Select the "Forgot your password?" option on the login page. A verification code will be sent to your registered mobile number or email. Use the code to set a new password. If you have trouble, contact crixo live chat support — we are available 24/7 to help.
Account verification is carried out for your security and to prevent fraud. It is completed by uploading a copy of your national ID card or passport along with a selfie. The process is usually finished in a very short time.
Deposits and Withdrawals
After depositing from bKash to crixo, the funds generally appear in your account instantly. Go to the Cashier section, select bKash, enter the amount, and follow the instructions. If the deposit does not arrive, contact live chat with your transaction number.
The minimum deposit at crixo is ৳300. This applies to all payment methods — bKash, Nagad, Rocket, and bank transfer. Even starting with a small amount, you can take advantage of all games and bonuses.
Yes. Withdrawals at crixo are available via Nagad, Rocket, bKash, and bank transfer. After submitting a withdrawal request, the funds generally reach your account within 1 hour. The minimum withdrawal amount is ৳800.
crixo itself does not charge any extra fees on deposits or withdrawals. However, bKash, Nagad, or Rocket may apply their own transaction charges, which are set by the mobile banking provider. For bank transfers, charges may apply according to your bank's terms.
Withdrawal processing time at crixo is within 1 hour. Once the request is approved, the funds are sent promptly to the designated mobile banking or bank account. If there is an unusual delay, please let us know via live chat.
Games and How to Play
To bet on BPL and other cricket tournaments at crixo, go to the Cricket section first. Browse ongoing or upcoming matches, choose the event you want, and select the bet type (match winner, toss, over/under, etc.). Enter the amount and confirm your bet. With live betting you can also place bets while the match is in progress.
Yes, all slots games at crixo are developed by recognised game providers such as PG Soft, Pragmatic Play, and JILI, and use Random Number Generator (RNG) technology to keep outcomes completely unbiased. RTP, or Return to Player, is the percentage of total wagers a game returns to players on average over the long term — this figure depends on the game provider.
Absolutely. crixo is fully mobile-friendly. You can open the website in any smartphone browser and play directly — no separate app download is needed. Cricket betting, slots, live casino — all games work smoothly on mobile.
At the crixo live casino you can play baccarat, blackjack, roulette, Teen Patti, and many other table games with real dealers. Games from leading providers such as Evolution Gaming and Ezugi are available here. You get the experience of playing with a professional dealer via live video streaming.
Aviator is a crash game developed by Spribe. As a plane flies, a multiplier keeps increasing. If you cash out before the plane crashes, your bet is multiplied by that multiplier and returned to you. Waiting too long risks the plane crashing and losing your bet. The strategy is to cash out at the right moment.
Yes. Betting on the T20 World Cup, IPL, BPL, and international cricket tournaments is available at crixo. The match list during each tournament can be found in the Cricket section. Both pre-match and live betting options are available.
Bonuses and Promotions
New members at crixo receive a 150% bonus on their first deposit, up to ৳5,000. After creating your account, simply make a first deposit of at least ৳300 and the bonus is added automatically. A 10x wagering requirement must be met to use this bonus.
A wagering requirement is a condition specifying how many times you must bet the bonus amount before you can withdraw it. The wagering requirement for crixo's welcome bonus is 10x. So if you receive a ৳1,000 bonus, you must place ৳10,000 worth of bets before withdrawing. The requirement can be met by playing slots or casino games.
crixo has four VIP levels — Bronze, Silver, Gold, and Platinum. You can move up gradually through regular play. Bronze offers up to 0.2% weekly cashback, Silver up to 0.5%, Gold up to 0.8%, and Platinum up to 1.0% weekly cashback. Higher levels also come with special offers and priority support.
Which games a bonus can be used on depends on the terms of the specific promotion. Full terms for the welcome bonus are listed on the promotions page. If you have any doubts, ask via live chat — our support team will let you know instantly.
Yes. crixo provides weekly cashback, reload bonuses, and promotional offers on special occasions for regular players. The higher your VIP level, the better the offers available to you. Check the Promotions section regularly to see the latest offers.
Security and Responsible Gaming
crixo uses SSL encryption technology to keep all data secure. Your personal information and financial transactions are stored with the highest level of security. No information is sold or shared with third parties. Please read our privacy policy for full details.
Responsible gaming means playing within your means and keeping it a source of entertainment. crixo provides players with tools to set deposit limits, take a cooling-off period, and self-exclude. If you have difficulty staying in control, these options are available through your account settings or by contacting support.
Yes. If you want to take a break for a while or self-exclude entirely, contact crixo live chat support. Our team will quickly apply the necessary restrictions to your account. Responsible gaming is something we take very seriously.
The crixo support team is available 24 hours a day, 7 days a week in Bengali via live chat. You will find the chat option on any page of the website. You can also reach us by email: [email protected]. Phone and WhatsApp support are not available.
Contact crixo live chat immediately and request that your account be suspended. Also change your mobile banking password at the same time. Our security team will investigate quickly, take the necessary action, and keep you informed throughout the process.
crixo strictly follows a 21+ age policy. Use a PIN or password on your device so that minors cannot gain access. Do not hand your device to someone else while you are logged in to your crixo account. Parental control software is also effective for protecting minors.
Still have questions? Contact support
Our 24/7 Bengali live chat team is always ready to answer any question you have. Or go straight to crixo Casino and start playing.