crixo's Privacy Policy

crixo ("we", "our", or "platform") is a secure online betting and casino platform operated for players in Bangladesh. This privacy policy explains how we collect, use, store, and share your personal information with third parties.

This policy applies to all services on https://crixo.cam, the mobile version, and all related digital platforms. By using our platform, you are considered to have agreed to the terms of this privacy policy.

Our full services are intended only for individuals aged 21 or older. If you are a minor, please refrain from using this platform.

The following types of information may be collected during registration and use of the crixo platform:

2.1 Identity Information

• Full name, date of birth, and national ID number (for age verification)
• Email address and current residential address
• Username and password (stored in encrypted form)
• Financial transaction details — related to bKash, Nagad, Rocket, or bank transfer accounts

2.2 Technical Information

• IP address, browser type and version
• Operating system and device identifier information
• Session data collected through cookies and tracking technologies
• Visit times on the platform, pages clicked, and usage patterns

2.3 Gaming Activity Information

• Betting history, win/loss records, and transaction logs
• Deposit and withdrawal history
• Support ticket and live chat communication records

crixo uses your personal information only for specific and legitimate purposes. The main reasons we use your data are as follows:

• Account Management: To verify registration, secure login, and confirm user identity.
• Payment Processing: To complete deposit and withdrawal transactions and prevent fraud.
• Security and Compliance: To ensure platform security and follow responsible gaming guidelines.
• Customer Support: To provide 24/7 live chat support and resolve complaints.
• Personalized Experience: To offer game recommendations and promotional offers based on your preferences.
• Analytics and Improvement: To improve service quality and resolve technical issues.
• Legal Obligations: To comply with applicable laws and regulations and assist with investigations.

We will never use your information beyond the purposes stated above. You can opt out of marketing communications at any time.

Cookies and similar technologies are used to ensure the smooth operation of the crixo platform and to improve your browsing experience.

4.1 Essential Cookies

These cookies are always active to maintain login sessions, manage security tokens, and ensure the basic functionality of the platform. The platform cannot function properly without them.

4.2 Analytical Cookies

These cookies collect data to understand how users are using the platform. This information is used to improve service quality. You can disable these cookies through your browser settings.

4.3 Cookie Management

You can delete or block cookies at any time from your browser settings. However, disabling certain essential cookies may limit some features of the platform.

crixo does not sell your personal information to third parties. However, information may be shared with trusted partners in certain circumstances:

5.1 Service Providers

Only the information necessary for service delivery is shared with selected partners who assist with payment processing (bKash, Nagad, Rocket, bank transfer), game software provision, and technical infrastructure management. These partners are bound by strict confidentiality agreements.

5.2 Legal Requirements

Information may be disclosed to authorities if required by a court order, a lawful request from an investigating agency, or applicable law.

5.3 Fraud and Security

We may cooperate with security agencies to detect and prevent fraudulent activity, money laundering, or other illegal conduct.

5.4 Business Transfers

User information may be transferred in the event of a merger, acquisition, or asset sale. In such circumstances, the same level of protection under this privacy policy will be maintained.

The security of your information is our top priority. crixo uses industry-standard security technologies to protect your personal and financial data.

• SSL Encryption (SSL/TLS): All data exchanged between your browser and our servers is protected by 256-bit encryption.
• Password Hashing: Your password is never stored directly — it is stored only as a cryptographic hash.
• Two-Factor Authentication: Two-factor authentication (2FA) is available for added account security.
• Firewall and Anti-Fraud System: Real-time monitoring automatically identifies suspicious activity.
• Access Controls: Only authorized staff have access to the minimum necessary information.
• Regular Security Reviews: Regular audits are conducted to identify and address security vulnerabilities.

Even so, no system on the internet can guarantee absolute security. If you notice any suspicious activity, contact our support team immediately.

crixo retains user information only for as long as necessary. The retention policy is as follows:

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period in accordance with legal obligations.
• Transaction Records: Financial transaction data may be retained for an extended period in accordance with regulatory requirements.
• Backup Data: Removing information from system backups may take a set amount of time due to technical limitations.

Once the retention period has passed, information is permanently deleted by secure means or anonymized in a way that makes identification impossible.

Servers and service providers located in various countries may be used to operate the crixo platform. As a result, your information may be processed or stored outside Bangladesh.

For international transfers, crixo ensures that:

• The receiving party follows appropriate data protection standards.
• The transfer is carried out under a transfer agreement or legal protection mechanism.
• The level of protection under this privacy policy is maintained.

As a crixo user, you have the following rights over your personal information. Contact our support team to exercise these rights.

After receiving a request, we will try to respond within a reasonable time. Due to legal obligations, some requests may not be able to be fulfilled in full.

The crixo platform is strictly for individuals aged 21 or older. We do not knowingly collect any personal information from minors.

An age verification process is followed at the time of registration. If we become aware that a minor's information has been collected, that information will be deleted immediately and the account will be closed.

If a parent or guardian believes their child is using this platform without authorization, please notify our support team immediately.

This privacy policy may be revised from time to time due to business changes, legal updates, or technological developments. In the event of any significant change:

• The "Last Updated" date at the top of this page will be changed.
• A notification will be sent by email to registered users.
• A notice will be displayed on the platform.

Continued use of the platform after any changes will be considered acceptance of the revised policy. We therefore encourage you to review this page regularly.