crixo's commitment to responsible gaming
When entertainment turns into a problem, it is important to take action in time. crixo is always here for you.
What is responsible gaming and why does it matter?
Online gaming and betting can be an exciting form of entertainment — but it only stays enjoyable when done in a controlled way. crixo believes every player's experience should be safe, transparent and fun.
The core meaning of responsible gaming is that you set your own limits, and gaming never has a negative impact on your daily life, family or financial situation. We want every one of our users to play with awareness.
The crixo platform has multiple protection tools — deposit limits, time limits, self-exclusion and direct support. On this page we have laid out all those features in detail to give you a healthy and secure gaming experience.
For players aged 21 and above only
This platform is not available to minors. Age verification is part of our registration process.
Our protection tools
Set deposit limits
You can set your maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set it takes effect immediately, and if raised it takes effect after 24 hours — protecting you from rushing into decisions. The minimum deposit amount is ৳300.
Time limits and breaks
With the time-out feature you can take a set break from 24 hours up to 30 days. Session reminders will let you know how long you have been playing, so you do not spend more time than intended.
Self-exclusion
If you feel gaming is getting out of your control, use the self-exclusion option. It can deactivate your account from 6 months up to permanently. Contact us via live chat to take this step.
Account security
Your account has SSL encryption and a secure password policy. If you notice any suspicious activity, let our support team know right away — they will act quickly.
Loss limit
Decide in advance the maximum amount you are willing to lose within a set period. Once that limit is reached, gaming will stop automatically, helping to reduce financial loss.
24/7 Bengali support
Our Bengali-speaking support team is available at any time, day or night. Contact us via live chat or email — we are ready to help with any questions about responsible gaming.
Signs of problematic gaming
If any of the following apply to you or someone close to you, seek help promptly:
- You feel the urge to bet more and more to win back money you have lost.
- You hide your gaming habits from family or friends.
- You are spending money needed for essential expenses on gaming.
- You feel restless or anxious when you try to take a break.
- Gaming is harming your work, studies or relationships.
- You keep increasing your bet amounts to get the same thrill.
- You are gaming by taking on debt or using up savings.
Build healthy gaming habits
Following these simple rules will keep gaming enjoyable at all times:
- Set a budget before you start gaming and stick to it.
- See gaming as entertainment, not a way to earn money.
- Avoid gaming when you are angry or in a bad mood.
- Take regular breaks and spend time on other hobbies and activities.
- Talk openly with family and friends about gaming.
- Even when winning, stop once you reach your pre-set limit.
- If you have any doubts, reach out to our support team right away.
How to use the protection tools
Log into your account
Sign in to your crixo account and go to the "Account Settings" section.
Open the responsible gaming menu
Click on the "Responsible Gaming" tab where you will find all the tools.
Set your limits
Set your preferred deposit limit, loss limit or session time limit.
Get support when you need it
For any issue, contact us 24/7 via live chat or by email at [email protected].
Protection features in detail
Deposit and withdrawal limits
The minimum deposit is ৳300 and the minimum withdrawal is ৳800. You can set a lower limit yourself if you choose. Withdrawals are usually completed within 1 hour.
Cooling-off period
Activate a cooling-off period from 24 hours to 7 days for a short-term break. During this time the account will be temporarily inactive.
Turning off promotional messages
You can stop receiving bonus and promotional messages if you choose. This reduces the temptation to game excessively.
Reality check reminders
At set intervals (such as every 30 or 60 minutes) a pop-up message will remind you how long you have been playing and your total deposits and withdrawals so far.
Permanent account closure
If you want to stop gaming long-term or permanently, let our support team know. They will close your account completely.
Contact us for support
There is no need to hesitate about talking through a gaming problem. Our Bengali-speaking support team will help you with complete confidentiality.
24/7 — speak with us directly in Bengali
[email protected]
Your information is fully secure
Based on Bangladesh Standard Time (BST, UTC+6)
Please note: When you request self-exclusion, we process it on the same business day. For urgent needs, live chat is the fastest option.
Protecting minors
crixo strictly follows a 21+ age policy. Age is verified during registration and there is no way for minors to open an account. However, if there are minors in your home, your responsibility is even greater.
Use parental control software on your device. You can use browser filters such as Net Nanny, Cybersitter or your internet provider's parental control settings. Keep computers and mobile devices out of reach of children and do not share your password.
Important: If you suspect a minor is using crixo, notify us immediately at [email protected].
For parents
Make your children aware of online gaming. Have open conversations and educate them about digital safety.
Enjoy the crixo experience safely
Play responsibly and enjoy yourself. Your safety is our top priority on this platform.